Privacy Policy

1 Introduction

Welcome to Raksha App ("we", "our", or "us"). Raksha App is a community engagement and networking platform designed to help members stay connected, share updates, engage in group discussions, access community services, and stay informed.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information when you access or use our mobile application and related web services. By registering for or using Raksha App, you consent to the collection and handling of your data as outlined in this policy.

2 Information We Collect

We collect information to provide, maintain, and improve our services to you:

A. Information You Provide to Us

• Account Registration & Profile: When creating an account, you provide personal details such as your full name, phone number, email address, password, community/member details, and profile photo.
• User-Generated Content: Any content you share voluntarily on the platform, including posts, stories, text updates, uploaded images, videos, comments, and reactions.
• Communications & Chat: Messages, media, and attachments sent through our direct chat and group messaging features.
• Feedback & Support: Information you submit when contacting support, filing reports, or sending feedback through the app.

B. Information Collected Automatically

• Device Information: We may collect non-sensitive device data including device model, operating system version, unique device identifiers, and network connection type to ensure app compatibility and troubleshoot crashes.
• App Usage & Analytics: Aggregate statistics on feature interactions, screen views, and app performance to help us improve user experience.
• Log & Session Data: Authentication tokens and session logs used for keeping you signed in securely.

3 Device Permissions

To deliver key features, Raksha App may request access to certain device hardware and software capabilities:

You can manage or revoke these permissions at any time through your device's operating system settings.

4 How We Use Your Information

We utilize the collected information for the following legitimate purposes:

• To create and manage your user account and verify community membership.
• To facilitate real-time chat, messaging, and content sharing between users.
• To provide personalized community updates, events, business listings, and blood donation/help services.
• To ensure platform security, prevent spam, fraud, abuse, and enforce our Community Guidelines.
• To process user feedback and deliver customer support.
• To maintain, analyze, and enhance app functionality and performance.

5 Sharing and Disclosure of Information

We respect your privacy and do not sell your personal data. We disclose your information only under the following circumstances:

• With Other Members: Content you post publicly or set to "Everyone" is visible to other community members. Posts marked with restricted privacy or direct chat messages are only visible to the designated recipients.
• Service Providers: We may engage trusted third-party service providers (such as cloud hosting, push notification infrastructure, and database hosting) strictly for infrastructure support. These providers are bound by confidentiality obligations.
• Legal Obligations: We may disclose information if required to do so by applicable law, regulation, legal process, or lawful governmental request.
• Safety and Protection: To protect the rights, property, or safety of Raksha App, our users, or the general public in emergency situations.

6 Data Storage and Security

We employ industry-standard administrative, technical, and physical security safeguards to protect your personal information:

• Encryption in Transit: All data transmitted between the app and our servers is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS).
• Secure Storage: Authentication credentials and tokens are stored securely on the device using protected storage primitives (e.g., Keychain on iOS and EncryptedSharedPreferences on Android).
• Access Controls: Server access is restricted to authorized personnel with strict authentication protocols.

While we strive to use commercially acceptable means to safeguard your personal data, no electronic transmission or digital storage method is 100% secure.

7 User Rights and Account Deletion

We believe in giving you full ownership and control over your personal data:

• Access & Update: You can review and edit your profile details directly from the Profile section of the app at any time.
• Privacy Controls: When creating posts or sharing media, you have control over privacy audiences (e.g., Everyone vs. Connections).
• Account Deletion: You have the permanent right to delete your account and associated personal data.

8 Children's Privacy

Raksha App is not directed toward children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect or solicit personal information from children. If we discover that a child has provided us with personal information, we will immediately take steps to remove such information and terminate the account.

9 Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our services or applicable legal requirements. When we make modifications, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of Raksha App after any changes constitutes acceptance of the revised policy.

10 Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy or your personal data, please contact our team: